Returns

We are unable to offer exchanges or refunds on personalised jewellery orders. This means that we cannot provide exchanges or refunds on items that have been specially altered or personalised for you in any way.

We guarantee that our products will fit on the mould you send to us but we cant guarantee the fitting in your mouth as the mould might not be 100% accurate.

If you cancel the order after we sent you the mould kit please note that there is a £30 charge for the mould kit and £7 for postage and packaging. The total of £37 will be deducted from your initial payment.

Please note that after we receive the mould of your teeth and we start making it we can't offer any refunds.

We are unable to offer refunds for the items on sale.

We are unable to offer refunds in case of loss or damage of the item.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.